This Universal Terms of Service Agreement (this “Agreement”) is entered into by and between A one IT Solutions and you, and is made effective as of the date of your use of this website ("Site") or the date of electronic acceptance. This Agreement sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”). Services Agreements and additional policies apply to certain Services and are in addition to (not in lieu of) this Agreement. In the event of a conflict between the provisions of a Services Agreement and the provisions of this Agreement, the provisions of the applicable Services Agreement shall control.
The terms “we”, “us” or “our” shall refer to A one IT Solutions. The terms “you”, “your”, “User” or “customer” shall refer to any individual or entity who accepts this Agreement, has access to your account or uses the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.
Services and Delivery
The Company delivers the Services via email to the deadline agreed with the Customer. Upon delivery of the Services, the Customer is entitled to two revisions of the Services free of charge. Additional revisions will be billed at a rate that will be determined by the Company with the amount of work needed to be done.
After the second revision, requests made by the Customer for work to be carried out on the Services delivered and revised will be billed at a separate rate. The Company will inform the Customer of the price before commencing the work.Free revision of Services delivered does not include any incorporation of new ideas of the Customer.
Delivery of the Services is made in a .ppt or .pptx file or in any other formats specified by the Customer when placing an order, and will be available immediately after approval of the slides. The Customer approves the Services either after the first delivery or after the first or second revision.
In order to maintain efficiency in the Company's business, if the Customer has not responded by the Company's third attempt to contact the Customer to have the Services and/or revisions approved, the Company will consider the Services and any revisions approved and the Customer's payment card will be charged in accordance with the below chapter on payment.
RETURN & CANCELLATIONS
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org or call us on +91 9326520854. (1000 Hrs to 1800 Hrs). In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Cancellation not permissible in case of email delivery.
Returns and Refunds
In services, it is not permissible in general, but can be made as per management decision on case to case basis with at least 48 Hrs before service schedule.
Step 1: Contact our Customer Support team via email (email@example.com) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order with reason.
Step 3: Management decision shall be intimated on mail.
How will I get refunded for the cancelled/return orders and how long will this process take?
In case of cancellation/refund before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation/refund once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through value added coupons, which can be used during future purchases.